How the guarantee works, how cancelling works, and what to do if a charge looks wrong.
Last updated July 30, 2026.
Everything ProxiSuite sells is a subscription, and every subscription comes with a 30-day money-back guarantee on your first payment. There are no one-time purchases anywhere in the suite. The only thing you download and keep is the Offline Suite, and that is free, so there is nothing to refund and nothing to cancel.
It covers your first payment on any subscription, on any line: ProxiMed, ProxiSchool, ProxiField, ProxiMatch, ProxiMap, the Intelligence and Pro add-ons, and Team plans. If it is not a fit, email support@proxisuite.com within 30 days of that first payment and we will refund it. You do not have to explain yourself and there is no retention call.
Your dashboard includes a free tier of every line, so you can work real federal data before you spend a cent. The free Offline Suite runs the proximity engine with no login and no account at all. The guarantee sits on top of both of those, not instead of them.
Cancel any time from your Gumroad receipt or library. Cancelling stops future billing and keeps your access active through the end of the period you already paid for. There is no notice period and no early termination fee. Monthly means monthly.
Annual billing is priced at ten months, so two are effectively free. The same 30-day guarantee applies to your first annual payment. After 30 days an annual term runs to the end of the year you bought, and cancelling stops it renewing rather than refunding the remainder.
Team is billed on a three-seat floor. The 30-day guarantee covers the first payment on the whole plan. Removing a seat mid-term reduces your next bill rather than triggering a partial refund, and the three-seat floor still applies.
Free, forever, no login. Because nothing is charged for it, there is nothing to refund. If a file will not open, email support@proxisuite.com and we will get you a working one.
Email support@proxisuite.com with the email you paid with. A duplicate charge, a charge after cancellation, or a charge you do not recognise gets refunded in full, and the 30-day window does not apply to any of those.
Eligible refunds are handled through Gumroad and returned to your original payment method. Processing time after that depends on your bank or card issuer, typically a few business days.
Email us first. A message to support usually resolves it faster than a chargeback, and it keeps your account in good standing. We would rather refund you than argue with your bank.
Billing and refund questions go to support@proxisuite.com. Questions before you buy go to sales@proxisuite.com. Current prices are always on the pricing page.