What we collect, why, and the choices you have.
Plain-language summary. The numbered sections govern.
Last updated July 31, 2026.
For hosted products we collect the email address and basic authentication data you use to create an account through our identity provider. When you buy a product, our payment processor shares purchase confirmation details such as your email and what you bought. We also receive support messages you send us and limited technical and log data needed to operate and secure the service. We do not receive or store your full card number.
Hosted tools process the postal codes, account lists, territory inputs, and contract details you enter or upload so they can return results and save your work. Saved work is stored in our database, tied to your account and isolated from other accounts. Offline ProxiField tools run entirely in your browser on your device, and the data you load into them is not sent to us.
We rely on a small set of providers, each processing only what it needs to perform its function: Netlify for hosting and account identity, Supabase for the database that stores your account and saved work, Gumroad for payments, Resend for transactional and product email, Geoapify for routing and drive-time, OpenStreetMap for map tiles, Sentry for error monitoring, and Railway for the background worker that runs large ProxiMatch jobs. Sentry receives error reports, which can include part of a failed server response, so it is listed here rather than treated as invisible plumbing. If you choose to connect a CRM such as HubSpot, we exchange only the data needed for that connection at your direction.
We use your information to give you access to what you purchased, provide support, operate and secure the products, and send service messages such as receipts and account notices. If we send product or recap emails, each includes a way to unsubscribe. We do not use your information for advertising.
Hosted products store a login token in your browser so you stay signed in, and register a service worker so the app loads reliably. These are essential to the service. We do not use advertising or cross-site tracking cookies. A brief notice on the site points to this policy.
We do not sell your personal information or your uploaded data. We share information only with the service providers above so they can perform their function, or where required by law or to protect rights and safety. If ProxiSuite is ever involved in a merger or acquisition, we will honor the commitments in this policy.
We keep your account information and saved work while your account is active and for a reasonable period afterward, then delete it. You can ask us to delete your content sooner, and we remove it on account closure except where retention is legally required.
You can ask us to access, correct, export, or delete your personal information by emailing support@proxisuite.com. If you are a California resident, the CCPA and CPRA give you the right to know, delete, correct, and opt out of sale (we do not sell your information), without discrimination for exercising those rights. If you are in the EEA or UK, the GDPR gives you rights of access, rectification, erasure, restriction, portability, and objection. We respond within the time the law requires.
We use access controls, server-side keys, row-level isolation, and encryption in transit to protect your data. No method of storage or transmission is perfectly secure, so we cannot guarantee absolute security, but we work to protect your information and to notify you if a breach affecting you occurs.
ProxiSuite is a business tool that is not directed to children and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.
ProxiSuite is operated in the United States and your information is processed there. By using the products you understand your information is handled in the US.
We may update this policy as the products evolve, and will update the date above for material changes. Questions or requests: support@proxisuite.com.