FAQ
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ProxiSuite FAQ

Quick answers. Clear direction.

Answers about ProxiSuite, the product lines, pricing, access, data sources, and how the browser-based tools actually work.

FAQ

Quick answers, clear direction.

Still have questions? Email for support or before purchase.

ProxiSuite, the big picture
What is ProxiSuite?

Territory intelligence that sits in front of your CRM. It decides which accounts matter and in what order, then hands off. Every line runs on public US federal data and one proximity engine, so what you learn in one carries to the rest.

What are the product lines?

Three account lines and two standalone tools. for healthcare accounts on CMS, HRSA and NPI data. for education accounts on the federal Common Core of Data and IPEDS. for the list you already have. Then for record matching and for territories, both of which run on their own.

What does "Proximity is the Point" actually mean?

Most territory work treats distance as an afterthought buried in a spreadsheet column. ProxiSuite puts it first. Every tool is built so that nearness, drive time, and overlap are the lens you plan through, not a number you squint at after the fact.

Do you sell contact data?

No, and we are not going to. ProxiSuite tells you which accounts are worth your week and in what order. Who to call at those accounts is your job and your CRM’s job.

Do I have to buy a whole suite?

No. One healthcare account type is $49 a month and that is a real product, not a trial. ProxiField starts at $9. Nothing forces you up the ladder, and you can add lines later without redoing anything.

Pricing, in plain terms
How does the pricing actually work?

You buy accounts. Then there are exactly two add-ons: Intelligence at $50 a month for the deep federal scoring layer, and Pro at $50 a month for the report layer. That is the whole model. The has every number.

What does ProxiMed cost?

Six account types: Providers, Acute, Post-Acute, Health Centers, Pharmacy, and Systems. One account type is $49 a month. All six is $149. Add Intelligence or Pro for $50 each, and ProxiMed Complete, which is everything, is $249. Check the before you buy, it is the only place these numbers are maintained.

What does ProxiSchool cost?

Schools, Colleges and Districts sell together as one bundle for $49 a month. There are no solo account-type buys on this line, which is why it costs less than ProxiMed. Add Intelligence for the Outcomes and Funding signal and you are at $99, and ProxiSchool Complete, which is everything, is $149.

What does ProxiField cost?

It is priced by the piece, because it runs on a list you upload. The Engine is $9 a month, any single tool is $19, the full ProxiField Suite is $49, and the Suite with Pro is $99. There is no Intelligence on this line and there never will be, because Intelligence is federal data scoring your accounts and ProxiField runs on accounts you brought yourself.

Why can I not just buy Intelligence on its own?

Because it would do nothing. Intelligence scores accounts. With no accounts underneath it there is no list to score, and you would be paying $50 a month for an empty screen.

Is one Pro enough for everything?

Yes. One Pro, one $50, and it reports across every line you own. It is not one Pro per line. It also unlocks the moment you buy anything at all, even the $9 Engine.

Monthly or annual?

Both. Annual is priced at ten months, so two months are effectively free. There is no quarterly option.

Do you have team pricing?

Yes, with a three-seat billing floor. Team ProxiField is $299 a month for three seats, Team ProxiSchool is $449, and Team ProxiMed is $749. Every seat gets the full package for that line, plus a shared map, locked territories and manager rollup. Three seats is a billing floor and not a wall: two reps can buy Team, they just pay for three.

Is there a free tier?

Yes, on every line. Your dashboard includes a free tier of each one, so you can work real federal data before you pay anything. The ProxiField Offline Suite is separate and stays free forever with no login at all.

ProxiField and the free Offline Suite
What is the ProxiField Offline Suite?

A set of standalone HTML files that run the proximity engine entirely in your browser. It is free, forever, with no login and no account. Download it, keep it, use it on a plane.

Is the Offline Suite really free?

Yes. It used to be a paid one-time download and it is not any more. Nothing about it is a trial and nothing expires.

Do the offline tools work on any device?

Yes. Every ProxiField offline tool is a single HTML file that runs in any modern browser on Mac, Windows, iOS, Android, or Chromebook. No Excel, no install, no login.

Do I need internet for the offline tools?

No. Once the file is on your device it runs fully offline. The ZIP database is embedded in the file itself, all 57,754 US ZIP code records, so distance math runs locally with nothing to fetch.

How is hosted ProxiField different from the offline one?

Same proximity engine, hosted and visual. Hosted ProxiField adds an interactive map, drive-time rings, live charts, saved work, and everything else that needs a server. It runs behind a login so you can reach it from anywhere. The offline suite stays free either way.

Can I subscribe to just one ProxiField tool?

Yes. Any single tool is $19 a month. If you use three or more, the $49 Suite is cheaper than buying them one at a time.

ProxiMed, ProxiSchool, ProxiMatch, ProxiMap
What is ProxiMed?

Healthcare territory intelligence for one rep working one patch, built on live federal data. Six account types cover Providers, Acute, Post-Acute, Health Centers, Pharmacy and Systems. Intelligence adds the clinical quality layer on top, and Pro adds ProxiCenter, your daily working list, with reports, dashboards, API and territories.

Who is ProxiMed built for?

One rep working a territory. It is proximity-native, it lets you bring your own accounts and resolve them with ProxiMatch, and it treats competitor lock-out as a first-class view, so you can see who holds which accounts and plan around it.

What is inside ProxiSchool?

Schools and colleges from the federal Common Core of Data and IPEDS, the districts that own them, and territory planning by enrollment. Add Intelligence and you get the Outcomes and Funding lenses on top.

What does ProxiMatch do?

Messy lists in, clean records out. It matches two lists into one clean account map with confidence scoring on every match, so you can reconcile your CRM against a fresh prospect file without doing it by hand. It is $49 a month and runs on its own, no line required.

Does my data leave my browser with ProxiMatch?

ProxiMatch runs on the server so a full file finishes in minutes rather than an hour. You can try it before paying: upload your whole file, we process all of it, and you see your first 500 matches free.

What is ProxiMap?

Territory drawing and balancing down to the ZIP, on your own upload. It is $49 a month standalone. If you already own a line, Pro is $50 and includes territories, so Pro is the better buy.

Do I get ProxiMatch inside the other lines?

Partly. ProxiMatch runs quietly all through the suite wherever records get resolved, badged "Powered by ProxiMatch," and you do not have to buy it to get that. The standalone subscription is for when you want to run it on your own files.

Accounts, billing, and access
How do payments work?

Every subscription runs through Gumroad, monthly or annual. There are no one-time purchases anywhere in the suite: the only thing you download and keep is the Offline Suite, and that is free.

What if I pay with a different email than my account?

Access lands on the email you pay with. Use the same email for your ProxiSuite account, or email and we will line them up.

How do I get access after I subscribe?

Access activates automatically on the account tied to the email you paid with. You will get an email to set your password, then you sign in at the site.

How do I cancel?

Cancel any time from your Gumroad receipt or library. Access continues until the end of the period you already paid for, then it ends. No notice period, no cancellation call, no annual lock-in unless you chose annual billing.

What is the refund policy?

Every subscription carries a 30-day money-back guarantee on your first payment. If it is not a fit, email within 30 days and we will refund it. Full detail on the .

I subscribed but the tool still says access denied.

Give it a moment to propagate, then sign out and back in to refresh your access. If it persists, email with the email you paid with and we will sort it fast.

How much can it actually hold
How many accounts can I load?

Two different numbers, because they are two different things and they are four times apart. Publishing one and hiding the other would be the dishonest version.

Your saved account book: about 6,000 accounts on a clean file, and closer to 1,800 on a wide CRM export. The book is what persists, so this is the number that matters most. The spread is real and it is about columns, not rows. We pass your own columns through untouched rather than throwing away the fields you care about, so a file with twenty extra columns per account costs roughly three times as much room per account as a clean one. If you hit the ceiling, cutting spare columns from your export buys back far more room than cutting accounts. The app tells you your actual numbers when it happens rather than a flat error.

A ProxiMap territory plan: about 26,000 accounts, dropping to roughly 16,000 once you have claimed geography across the whole country. Accounts and claimed areas share one budget in your browser, so the more of the map you own, the fewer accounts fit beside it.

For context, the tools people usually compare us to publish caps of 250 on a free tier, 2,000 on a common paid tier, and 10,000 on enterprise.

What happens if I go over?

It tells you. That is the whole answer, and it is deliberate: work you lose without knowing is worse than work you cannot do. You get the count, the size, and which lever helps, and nothing reports success on a save that did not happen.

Does the map get slow with a lot of accounts?

Twenty thousand accounts import and place in well under a second, and drawing them takes about a second. Accounts that share a postal code sit on the same point, so they are clustered, and clicking a cluster fans them out to keep every account individually reachable. You can switch clustering off if you would rather see raw dots.

Data, privacy, and support
Where does the data come from?

Public federal data, and only public federal data. CMS for hospitals, post-acute and clinical quality, plus Open Payments. HRSA for health centers and shortage areas. FDA for device clearances, recalls and registered manufacturers. The Urban Institute Education Data API, IPEDS and College Scorecard for schools and colleges. Census ACS and CDC PLACES for the population underneath. Every figure carries the dataset it came from and the date it was pulled, and there is a full list on our page.

What happens when a data source has nothing to say?

The lens sits out. Nothing is estimated, nothing is filled in, and an unknown value is shown as unknown rather than as a zero or a no. A missing figure means the agency did not publish it, not that the answer is bad.

Is my account list uploaded anywhere?

The offline tools never send your data anywhere. Hosted tools process what they need to render your view, and the design goal across the suite is to keep your account data yours.

Who do I contact for help?

Pre-purchase and product-fit questions go to . Support after purchase goes to . We read everything.

Installing ProxiSuite as an app
Can I install ProxiSuite like an app?

Yes. ProxiSuite is a progressive web app, so you can add it to your phone home screen or your desktop and open it like any other app, straight to your dashboard and your workspaces. On iPhone or iPad, tap Share then Add to Home Screen. On Android, use Install app from the browser menu. On desktop Chrome or Edge, click the install icon in the address bar.

What is different once it is installed?

Installed, it opens focused on your dashboard and your purchased workspaces, without the marketing header in the way, so it feels like an app for your subscriptions rather than a website. It also keeps a light offline shell, so a dropped connection is less disruptive.

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